Conference, Networking and Awards
2019 COPA Conference and Social Event
Join us for this one-and-a-half day business education conference and networking extravaganza!
In today’s marketplace where businesses are being forced to contend with cyber-attacks, job automation, multi-generational workforce, and economic and political uncertainties, this conference will equip workers and leaders to overcome these challenges, and identify the beneficial opportunities amid the chaos. Check out the list of speakers and topics down below!
In addition to two keynotes and breakout sessions on day one and one keynote with additional breakouts on day two, we’ll be closing out the conference with a panel of experts, including leaders from Staples Business Advantage, Grand & Toy, and Hamster (Novexco). This is one industry event you don’t want to miss!
Plus, come prepared to mingle and have some fun at “A Night at the COPA” – the reinvention of the annual gala where we’ll recognize two industry leaders and some of your colleagues that have been around for decades! In fact, you can visit the Awards Program page now to make nominations in the Excellence in Leadership and Longstanding Service Recognition categories (self-nominations are welcome!).
We’re adding new topics and event updates weekly so keep checking back for up to date info on Making Waves!
Westin Toronto Airport Hotel
950 Dixon Road, Toronto, Airport
Thursday, Nov. 7 – Friday, Nov. 8, 2019
A NIGHT AT THE COPA
195 Galaxy Blvd, Etobicoke, ON
Thursday, Nov. 7, 2019 @ 5:30 p.m.
Participants can book a traditional single room at the Westin Toronto Airport Hotel at the special rate of $175 per night by contacting Nicole Gamble at email@example.com. Rooms must be booked by September 30, 2019 to receive special rate.
Thursday, November 7, 2019
7:30 am – 8:30 am registration & Hot Breakfast
8:40 am – 9:40 am Keynote Speaker
9:50 am – 10:50 am Breakout Sessions A & B
11:00 am – 12:00 pm Breakout Sessions A & B
12:00 pm – 1:45 pm Hot lunch and Tabletops
1:55 pm – 2:55 pm Keynote Speaker
3:05 pm – 4:05 pm Breakout Sessions A & B
5:30 pm – A Night at the COPA starts at The Vue, Clubhouse
Friday, November 8, 2019
7:30 am – 8:15 am Registration & Hot Breakfast
8:25 am – 9:25 am Keynote Speaker
9:35 am – 10:35 am Breakout Sessions A & B
10:45 am – 11:45 pm Breakout Sessions A & B
11:55 pm – 12:55 pm Hot Lunch
1:00 pm – 2:00 pm Industry Panel
Note: Some breakout slots may have concurrent sessions.
SINGLE TICKET OPTIONS
COPA Member Ticket: $850.00 per person
Non-Member Ticket: $975.00 per person
MULTIPLE TICKET OPTIONS
COPA Member Tickets:
3–5 tickets $750.00 per ticket
6–8 tickets $650.00 per ticket
3–5 tickets $875.00 per ticket
6–8 tickets $775.00 per ticket
Ticket price includes:
Thursday’s full day conference package: Access to all speakers, parking, hot breakfast and lunch
A Night at the COPA: Thursday evening Cocktail Reception hosted at The Vue ($200 value)
Friday’s half-day conference package: Access to all speakers, parking, hot breakfast and lunch
*For 9 or more tickets please contact Nicole Gamble. HST will be added to all prices.
Technology is driving change in all corners of the economy, enabling new practices and delivering greater agility, efficiency, market reach and cost reduction. This change does not arrive of its own volition, though—it requires active support from a volatile constellation of vendors, enabled through the activities of thousands of channel members that are grappling with their own technological and business challenges. What can and should office products dealers do, to align with the products, practices and markets that will deliver the greatest return, while avoiding the pitfalls that could derail future success?
Michael O’Neil is the leading channel consultant at The NPD Group, as well as principal analyst, InsightaaS. He has led ground-breaking research projects on cloud computing, analytics, and many other technology subjects. He provides strategic guidance and training on channel and alliance management to most of the leading firms in the IT industry, and has led dozens of channel workshops and strategy sessions in 12 countries and four continents. The author of three acclaimed IT/business management books, Michael is actively working with buyers, suppliers and channel members to understand and capitalize on advanced technology and management practices, and is continuously engaged in writing leading-edge research on Canadian and U.S. IT market trends.
The early stages of the fourth industrial revolution coincide with a geostrategic shift in world power. Just as the first industrial revolution helped to make Great Britain a world power, and the second and third industrial revolutions helped to propel the United States to superpower status, so the fourth industrial revolution is enabling a global competition between China and the United States that is rebordering the world and fracturing the global economy.
What does this mean for a small country like Canada? In a world where big data at scale and intellectual property are the new currencies, how does this affect Canadian businesses that are consumer facing and depend on these new platform technologies?
Janice Gross Stein is the Belzberg Professor of Conflict Management in the Department of Political Science and was the Founding Director of the Munk School of Global Affairs & Public Policy at the University of Toronto (serving from 1998 to the end of 2014). She is a Fellow of the Royal Society of Canada and a member of the Order of Canada and the Order of Ontario. Her most recent publications include Networks of Knowledge: Innovation in International Learning (2000); The Cult of Efficiency (2001); and Street Protests and Fantasy Parks (2001). She is a contributor to Canada by Picasso (2006) and the co-author of The Unexpected War: Canada in Kandahar (2007). She was the Massey Lecturer in 2001 and a Trudeau Fellow. She was awarded the Molson Prize by the Canada Council for an outstanding contribution by a social scientist to public debate. She is an Honorary Foreign Member of the American Academy of Arts and Sciences. She has been awarded Honorary Doctorate of Laws by the University of Alberta, the University of Cape Breton, McMaster University, and Hebrew University.
Drawing from his own experience, Butch will delve into the secret to achieving work-life balance and being able to enjoy doing what you’re passionate about without compromising balance.
BUTCH CARTER – FOUNDER OF ANALYTICS 4 COACHES
ALONG WITH BEING THE FOUNDER OF A4C COACH CARTER SERVES as Coaching Mentor to the NBA’s Assistant Coaching Program (ACP). Coach is considered an expert in process improvement because in his corporate life he designed and manufactured 14 million HVAC control modules for Delphi Automotive and General Motors, with a failure rate of less than 3 per million.
He has been a trailblazer on Basketball Analytics from his High School team in Middletown, Ohio to the 1999-2000 Toronto Raptors. At Middletown High School in his second year he was named Ohio High School Coach of the Year. He is the only person to ever be named both Coach & Player of the Year in Ohio! Coach graduated from the Kelley School of Business at Indiana University and served as college assistant at Long Beach State with Joe Harrington, and University of Dayton with Jim O’Brien. He has been a NABC member for 29 years. He worked 6 years as an assistant with the Milwaukee Bucks for Del Harris and Mike Dunleavy, before becoming an assistant, then head coach for the Toronto Raptors. He currently resides in Toronto with his wife and youngest son.
Coach had a decorated playing career, and is the older brother of Cris Carter current Fox Sports Celebrity and former (Minnesota Vikings) wide receiver.
Without a doubt, the rapid arrival of digital technologies in the last decade has created a disruptive business environment for incumbents and an interesting opportunity for new start-ups. Consumer digital technologies such as smart phones, cloud services and high speed Internet are changing much of the business landscape. As the technology becomes more reliable and affordable, we are now seeing artificial intelligence (AI) and software robotics available for consumers.
This session will examine the underlying digital technology drivers that are creating this disruptive environment. The focus of the session will be to understand how digital disruption will affect retail and supply chain businesses today and in the near future, and how existing businesses can prepare for the inevitable transformation that the new technologies bring.
Ron Babin is the Program Director of the new Centre of Excellence in Disruption and Transformation at the Schulich Executive Education Centre, Schulich School of Business at York University.
As a strategy partner at KPMG and at Accenture, Dr. Babin guided dozens of organizations on digital and IT strategies over the last 30 years. He conducts ongoing field research on global digital services sourcing with International Data Corporation (IDC) and through the Centre for Outsourcing Research and Education (CORE). He has published over 70 articles and several books. Dr. Babin is a frequent conference speaker.
Donna will share her experience of how organizations are navigating through the volatility, uncertainty, complexity and ambiguity (VUCA) of today’s world to develop agile leaders who are ready to take on the complexities of the future world of work. She will outline the key succession planning steps for organizations to be ready to pass the baton to the next generation of leaders.
Donna Hammill-Chalk, is an international leadership coach and consultant. Prior to starting her own business in 2007, Donna was a Senior Sales and Marketing executive in the Pharmaceutical Industry. In these roles she was recognised for growing and re-shaping the organizations she led. Donna has spent the last 12 years assisting leaders, across a broad range of industries, to enable transformation and change. Donna has also built and facilitated Canadian and International team leadership development programs, supporting organizations to build their future leaders.
Donna received her Bachelor of Science, honours and Master of Business Administration from Dalhousie University. She holds a PCC designation from the International Coaching Federation and she is certified in a number of assessments, including, Birkman Method®, Hogan, MBTI and LEA 360® . Donna is also, in addition to running her own business, a Senior Consultant with LHH-Knightsbridge.
Strategic Planning is crucial to the success of any organization, but when your finished plan collects dust for months afterwards, we know this was never part of your strategy.
This session addresses why strategic plans fail and suggests ways we can avoid having our own plans end up in the trash.
There are seven specific reasons companies lose focus on their Strategic Plan. This session will help you pinpoint the exact reason (or reasons) your company is stuck, and start bridging the gap from where you are right now, to where you want to be.
This interactive and hands-on session will address 4 key questions:
- Why do strategic plans fail?
- Where does your organization/department sit in the strategy execution success grid?
- What are the things we can do to fix the problem?
- What are the action items that we can do now to fix our own problems?
David uses real-time, audience-response tools to gauge the issues at hand and set a specific agenda for the session to Bridge the Gap between Strategy and Execution.
David Barrett is the co-author of the Amazon Best Seller “7 Elements of Strategy Execution”. He will use stories and excerpts from his book to reinforce the importance of not just a good Strategic Plan but a solid Strategy Execution Plan. David is the Program Director for the Project Management Centre of Excellence and the Co-Program Director for Business Analysis Centre of Excellence both at the Schulich Executive Education Centre, Schulich School of Business at York University.
David delivered sessions to all types of audiences ranging from project managers, business analysts, senior management and executives and general audiences for all types of sectors. A few comments from the audience are: “Could have listened to David all day – Passionate about what he does. Amazing speakers al with great take-aways”; “David Barrett’s workshop was the best part of the conference – he was engaging and passionate” (BAE Systems Electronic Systems, Nashua, New Hampshire).
It’s budget time and you were told by Finance that we need to grow revenue and cut costs to achieve our 2020 budgets…where should you start right now?
The Supply Chain operation touches your customers more than any other thing in your company. It’s a prime candidate for Lean thinking and improvement. Lean actions are designed to remove wasteful activities from your business. Every company does countless things that don’t improve the bottom line and that our customers don’t appreciate or value. And until you look for them and take action to fix them, they will continue right along being wasteful and cutting into profits.
Lean thinking helps us to stay on top of our game. Our Supply Chains are not static – there are new cost saving opportunities in inventory management, order fulfillment, facilities and transportation every day that we may not be capturing, and service levels need continuous improvement to fend off competitors. This session will describe the essence of Lean Supply Chain thinking and will trigger a number of actions you can take to get leaner by 2020.
Mark is Program Director and Facilitator for the SEEC Centre of Excellence in Supply Chain & Logistics Management and an instructor of Operations Management in the Schulich MBA program. Mark is also Managing Principal of META Management Consulting and has served as Treasurer of Supply Chain and Logistics Canada (SCL).
Mark is a P.Eng., MBA, and PMP. A highly motivated individual, Mark has a long track record of fulfilling and exceeding client expectations. This attitude has enabled Mark to hold senior executive positions for a variety of organizations and lead a successful consulting firm. He has a familiarity and passion for supply chain solutions that meet business objectives.
Brad will be discussing the network security landscape for 2020 and what solutions and support is available to strengthen your business’s cyber resilience and protect your systems against an evolving threat environment.
Brad has lead Technical Network Security teams for 16+ years and comes with over 25 years of technical and sales experience; including direct, channel and distribution. He has held roles as Lead Electrical Engineer, Project Manager, Sales Engineer, Territory Sales Manager, Account Manager, Corporate Trainer, Vendor Manager and North American Director of Field Sales Engineering. He attended Green River College and Washington State University and has 45+ certifications in the IT, electrical, oil and gas industries.
The manufacturing industry is going through a period of near-unprecedented change. New technologies and the growing influence of big data are disrupting traditional operating practices. According to the 2018 EY Industrial Products Survey, over 50% of North American manufacturers see challenging the status quo as a key to future commercial success. Innovation is on their minds.
Innovation is a discipline, just like strategy, planning, or budgeting. Like these disciplines, sustained innovation requires an understanding of the power of accessing people’s creativity and the development of a culture that supports innovation. A recent innovation poll of leaders across North American captured the understanding that while 84% of leaders said innovation was extremely important to their future growth, 94% were dissatisfied with their outcomes. Digging into that data uncovers that most leaders feel their culture is not yet fully supporting innovation. The move from the status quo to the new and different can be a challenging one.
In this highly interactive and engaging talk, Lee-Anne McAlear, Co-Program Director of the COE of Innovation Leadership at SEEC, Schulich School of Business, York University will describe which environments promote creativity and innovation—and which don’t. With current cases and research, she will reveal the big ideas, quick innovation hacks and practical steps that leaders need to mobilize their organizations and their ecosystem – to engage employees, mobilize suppliers and delight customers.
Lee-Anne McAlear is an award-winning facilitator, speaker, writer and consultant. She is a program director and sought-after lecturer at the Schulich Executive Education Centre, Schulich School of Business at York University, and a featured speaker with the National Speakers Bureau, speaking at conferences in the area of innovation, leadership, employee engagement and team effectiveness.
Lee-Anne has worked extensively in the leadership and innovation pace in more than 31 countries in both the public (federal, provincial and municipal levels) and private sectors.
She has piloted several global innovation initiatives that have, for example, delivered new approaches to brand revitalization, new methods for delivering patient care and new ways to address customer growth and retention.
For more than 25 years, Lee-Anne has worked across industries and sectors including, but not limited to, pharmaceutical, health care, telecommunication, transportation, professional services and consumer packaged goods.
She sits on the board of the Canadian Chapter of IAOIP (international Association of Innovation Professionals) – the only association offering globally recognized innovation certifications.
Understanding the impact of Big Data and how Analytics are impacting the business landscape are key to understanding how your organization can capitalize on the developments and generate higher revenues and increase efficiencies.
Combing through the vast amounts of data harnessed by businesses at every point of contact requires an analytical framework powered by innovative technologies that can handle the data and the associated powerful analytical frameworks to generate relevant insights. Data visualization is a critical component of the entire process as it allows for the creation and generation of user-friendly dashboards that allow for quick and effective consumption of the insights along with the ability to customize the information in order to generate further insights, all real-time.
The world around is amassing data at a speed never seen before and with increasingly sophisticated technologies allowing for a much deeper understanding for businesses, data visualization allows for an impactful and insightful understanding of the value hidden within the data. In this session, Murat Kristal, can help you see and understand your data by creating simple to complex visualizations and combining them in interactive dashboards.
Murat Kristal is an associate professor of operations management at Schulich School of Business at York University and the Program Director of the Centre of Excellence in Analytics for Leaders at the Schulich Executive Education Centre. He teaches in the areas of business operations strategy, channel management and customer modeling.
Dr. Kristal received his PhD from the Kenan-Flagler Business School at University of North Carolina at Chapel Hill. His research interests focus on the areas of supply chain, operations and service management strategy. He has helped diverse companies including Johnson & Johnson, Moneris Solutions, and Global Payments Inc. manage their customer relationships using predictive analysis techniques.
Do you ever wonder why some new innovative products and programs fail, while other ones succeed? What do successful companies do differently to deliver innovation and how you can become one of them? Many people have heard of design thinking and thought. “That doesn’t apply to our company.” Well, it does! New ways of delivering value both inside and outside the company can come from designing products, services and programs that have the end-user in mind.
In this engaging and interactive session, Megan Mitchell, Co-Program Director of the Centre of Excellence of Innovation Leadership at the Schulich Executive Education Centre, Schulich School of Business, York University will demystify innovation and design thinking for you. Many leaders think innovation is about new products; however, great innovation is about designing something with the user at the centre, whether that person is an internal colleague or an external customer. She will share examples and a framework with you, as well as help you think about how to apply it in a current business challenge.
Program Director, Centre of Excellence in Innovation Management at the Schulich Executive Education Centre, Schulich School of Business, York University as well as author and founding partner of Mitchell Consulting. Megan is one of Canada’s top innovation practitioners with over 20 years’ experience in innovation, marketing, sales, HR and leadership.
Megan’s strongest assets include strategic thinking, systemic innovation, creative problem solving, leadership development, team and learning facilitation and design. She is passionate about facilitating effective change in a positive and energetic way with individual leaders and organizations. Megan is a strong facilitator and session designer. She has led/facilitated Innovation Teams tasked with critical business opportunities that resulted in achieved savings of over $1 MM in 8 months and winning the National Quality Institute Award for Healthy Workplace. She also worked individually, one on one, coaching individuals on innovation practices, approaches and methods.
Companies of all sizes are using technology to become more competitive or change the way they do business to continue to strive in an innovation era. Technology revolution is not new; however, the pace at which technology is created today can be overwhelming for corporations of all sizes.
In this session, we will see some of the applications of current and future technologies, which will help businesses focus on their core expertise.
Marcelo Tamaki has over twenty years of experience in large-scale management, with a distinctive ability to ensure successful initiation, planning, design, execution, monitoring, controlling and closure of diverse IT projects.
As a highly talented professional and performance driven individual, Marcelo practices a streamlined and intuitive approach to handling projects, which rests on efficiency, and astute problem solving. He effectively coordinates multimillion projects; handling designs, deployment, upgrades and documentation of large Messaging Environments. Marcelo has spent a major part of his career working in the IT Industry for some of the most prominent establishments. He thrives in his ability to be versatile in function and resourceful in action. Over the years, he has gained solid backgrounds in Microsoft Office 365, Enterprise Mobility + Security, Microsoft Azure, Microsoft Exchange, Microsoft Skype amongst many others. Marcelo blends his deep understanding of technology with a positive attitude in providing tactics and clearly defined initiatives in line with corporate visions. His zeal and persistence, has been evident in his ability to oversee various IT projects in alignment with organizational goals, while ensuring high levels of service delivery.
Marcelo is ambitious, charismatic and self-motivated, always bringing his energy, knowledge and commitment of excellence to accomplish his aspirations. He has also mentored and led several senior solutions architects and project managers to achieve maximum proficiency. In his current role, he is focused on integrating his skillsets and wealth of experience in exceeding personal and organizational projections. Marcelo is often seen as the professional who is always at the bleeding edge of Microsoft Communications and Cloud technologies. When he’s off professional duties, he enjoys spending quality time with family and friends.
Topic Description TBA
As the Director of Sales responsible for Display technology at Sharp Electronics Canada Ltd, Mike Murphy is responsible for building and implementing the strategic plan for Sharp’s Display Category. Within his 25 years in the technology sector Mike has held various Sales and Marketing roles within the IT, AV and Office Products industry.
Prior to joining Sharp, Mike was Director of Product Management at SYNNEX, responsible for launching SYNNEX’s strategic display initiative VISUALSolv in Canada. At SYNNEX he led the team responsible for a unique solutions focused approach in the display category. Previously, he served as Canadian Sales Manager at projector manufacturer InFocus, where he led all sales and marketing strategies for the Canadian Market.
Mike also served almost a decade in various roles while part of the Canadian sales team at display manufacturer ViewSonic. Mike holds CTS accreditation for Audio Visual specialization and has participated as a council member of Toronto Chapter of the Digital Signage Federation.
We’re still adding to our panel – stay tuned for more info on the panellists and discussion topic!
Michelle joined Staples Business Advantage in 2006 and most recently held the role of Vice President, Account Management & Lines of Business Sales, creating an integrated outside team selling organization to deliver solutions and drive growth across all our lines of business for all sizes of businesses across Canada. Previously, Michelle held a variety of leadership roles at the Vice President level including Commercial Sales, Line of Business Sales, Inside Sales and Warehouse/Delivery Operations. She has been instrumental in inspiring teams, developing leaders, driving results and improving processes in each role she has held.
Prior to Staples, Michelle worked as the Chief Operating Officer of a start-up IT distribution company for 7 years. During her tenure, the organization expanded multi-nationally with offices in Canada, US, UK, Australia and China. Michelle also worked at TD Bank for 7 years in personal and commercial banking in the branch network and head office, as well as in Human Resources.
Michelle holds an MBA from Wilfrid Laurier University and an Honours Bachelor, Mathematics from the University of Waterloo.
Stan is responsible for the go-to-market strategy and overall financial performance of Grand & Toy across all products and services. Stan joined Grand & Toy in 2014 and brings 20 years of senior leadership experience across sales, marketing and operations.
He is proud to lead Grand & Toy’s strategic transformation to a broader products and services company that brings innovative solutions to businesses of all sizes. His goal is to drive growth by leading an engaged group of associates that are focused and passionate to deliver on Grand & Toy’s customer first culture.
Stan graduated from McMaster University with a Bachelor of Commerce Degree and has continued his education with various executive development courses throughout his career.
Mr. Denis Mathieu CPA, CA, MBA, is the President and Chief Executive Officer of Novexco inc., the largest Canadian owned distributor of office supplies in Canada. The company’s head office is located in Laval, QC and operates five distribution centers in Canada: Halifax NS, Montreal QC, Laval QC, Toronto ON and Calgary AB.
Prior to Novexco, Mr. Mathieu has assumed the position of Executive Vice President of Corporate Services and Chief Financial Officer of Uni-Select, a publicly traded company active throughout North America in the distribution of automobile parts and accessories. Previously, he made a significant contribution, as Vice President Acquisition as well as Executive Vice President Operations, to the growth strategy of Transcontinental Group (printing, publishing, distribution and interactive marketing) while also operating business units in the U.S.
Mr. Mathieu is on the board of director of Colabor Inc., a publicly traded company, a distributor and wholesaler of food and non-food products. He is also president of the board of director of the Fondation Mira and member of the board of Fondation maman Dion and the Canadian Office Products Association, COPA.
Mr. Kapogianis has over 25 years of experience in the North American Retail Industry. In his current role, Vice President Consumer Sales and Office products he has complete P&L responsibility for SYNNEX Canada’s billion dollar plus consumer segment. He has held leadership positions at IBM Canada, Take 2 Interactive and Atari. In his 10 year tenure at IBM, Mr. Kapogianis was instrumental in the growth of IBM Canada’s retail presence by helping with all aspects of the expansion of the IBM Store footprint. Early in his career he spent time in the US managing Take 2 Interactive and Atari’s largest retail partners, and he has also spent several years focused in the online channel with Groove Interactive, a Canadian Startup.
COPA Making Waves Contact Details
Nicole Gamble Events & Membership Coordinator 905 624 9462 ext. 223 • firstname.lastname@example.org
Canadian office Products Association
101-1335 Morningside Ave Scarborough, Ontario Canada M1B 5M4
Thank you to our sponsors and event partners:
Thank you to our Conference Committee; we couldn’t have done it without you!
Claudia Cruzeiro, TOPS Products
Abeer Rahman, SYNNEX Canada
Dan Rancourt, Sharp Electronics
Tracy Sinno, Fellowes Canada
Andrew Zingone, SYNNEX Canada
Beatriz de Souza, 3M Canada
Suzanne Barrette, SYNNEX Canada
Catherine Gill, Henkel
Andy Mascarenhas, ACCO Brands
Ron Chan, ASUS
Gerard VanCraenenbroeck, Newell Brands
Paul Cole, Beatties Basics
Tamara Nemeth, Newell Brands
Nineeta Drepaul, CIS Office Plus
Megan McClelland, Avery Products
Jordan Hoxie, Beatties Basics
Cathy Rancourt, CRD Distribution
Shirley Parker, Avery Products